FAQs

Frequently Asked Questions

1.  What is your return policy?

Our return policy lasts for 30 days after receipt of your order. If 30 days have gone by since receipt of your purchase, unfortunately we can only offer an exchange for another item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  If item is not in "like new" condition, a refund will not be given.

We are not responsible for lost or stolen packages during transit, you will need to contact USPS for that.                                                             

2. When will I receive my order?

    • Processing times for most items are 1-3 business days.  
    • Processing times for the following items are 2 weeks.
      • Wide Rhinestone Cuff
      • Will You Be My Bridesmaid Necklace
3.  How does my order ship?
    • For domestic orders, items will ship via USPS.
    • For international orders, items will ship either through USPS or DHL.
4.  International Orders (outside of the United States)
    • Some customs will require the customer to pay additional fees for receiving an item fromout of the country.  The customer is responsible in paying any additional fees once the item ships.

5.  What is your privacy policy?

  • This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from designedbystaceyjewelry.com (the “Site”).
  • PERSONAL INFORMATION WE COLLECT
    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

    We collect Device Information using the following technologies:
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

    Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal information), email address, and phone number. We refer to this information as “Order Information”.

    With your consent, we also collect your information for marketing purposes.

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
  • HOW DO WE USE YOUR PERSONAL INFORMATION?
    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    - Communicate with you;
    - Screen our orders for potential risk or fraud; and
    - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use this information for advertising and retargeting efforts.
  • SHARING YOUR PERSONAL INFORMATION
    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • BEHAVIOURAL ADVERTISING
    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by using the links below:
    - Facebook: https://www.facebook.com/settings/?tab=ads
    - Google: https://www.google.com/settings/ads/anonymous
    - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
    - MailChimp: https://etsy.us10.list-manage.com/unsubscribe?u=aae729a65fec6736138890579&id=ee10af727a

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
  • DO NOT TRACK
    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
  • YOUR RIGHTS
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
  • DATA RETENTION
    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
  • CHANGES
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
  • CONTACT US
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at stacey@designedbystaceyjewelry.com or by mail using the details provided below:

    Designed by Stacey Jewelry, LLC
    [Re: Privacy Compliance Officer]
    PO Box 1877 Palatine Illinois US 60067